Let us manage your tech support.
Our clients who outsource IT service desk services, benefit from our deep industry knowledge & support expertise. We take pride in our team’s dedication to customers’ success.
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Service Options We Provide.
100% White Label
t’s all about your brand. We do the heavy lifting behind the scene.
Our firm helps manage and develop the lifecycle of your employee. From hire to fire, and making sure your data is protected.
We offer tier 1 & tier 2 support to compliment your team & efficient resource utilization.
Microsoft 365 Administration
Implementing, Maintaining, & Training.
SLA Driven Services
All our services are governed by industry best practices, SLA Agreement, and backed by a penalty clause.
IT Asset Management Lifecycle
We help develop your asset management lifecycle by helping with Asset discovery & inventory tracking.
Some Popular Tools We've Work With.
How Much Does It Cost To Outsource IT Help Desk Services?
The cost of outsourcing IT help desk services depends on a number of factors, like the nature of support, your IT setup, geographic locations, and the number of users you have.
Primarily there are 3 pricing models:
Cost per ticket
Cost per user or endpoint
Fixed monthly fee per engineer
It’s worth noting that for a small-sized organization, <75 employees, the former 2 plans are an ideal fit. But for a larger organization, a fixed monthly fee is cost-efficient & simpler to manage. You are also saved from the hassles of unpredictable monthly billing.
We work on a simple and flat monthly pricing structure. We charge a Fixed Monthly Fee Per Full-time Engineer. No complex plans, no over-usage fees, no hidden charges, and no surprises!! Your monthly bill is consistent. A fixed monthly fee also helps you better manage your IT budget. Our team works like an extension of your internal IT team.
Our outsourced IT help desk pricing is dependent on the following factors:
Service Coverage Hour: 8 hours/day, 12 hours/day, 24 hours/day
Service Coverage Days: Mon-Fri, Mon-Sat, Mon-Sun
Support Channels: Email & Tickets, Email & Tickets + Phone Calls
Nature of Support: Tier 1, Tier 2
Our tier-1 support rates range from $1999 to $2499 per engineer per month. This is much cheaper than the cost per ticket or endpoint. We also offer attractive discounts based on your monthly billing.