top of page

Let us manage your tech support.

Our clients who outsource IT service desk services, benefit from our deep industry knowledge & support expertise. We take pride in our team’s dedication to customers’ success.

GET 1 MONTH SERVICES FREE

We will contact you within 24-48 hours.

Data Center

Service Options We Provide.

100% White Label

t’s all about your brand. We do the heavy lifting behind the scene.

Onboarding/Offboarding

Our firm helps manage and develop the lifecycle of your employee. From hire to fire, and making sure your data is protected.

Multi-Tier Support

We offer tier 1 & tier 2 support to compliment your team & efficient resource utilization.

Microsoft 365 Administration

Implementing, Maintaining, & Training.

SLA Driven Services

All our services are governed by industry best practices, SLA Agreement, and backed by a penalty clause.

IT Asset Management Lifecycle

We help develop your asset management lifecycle by helping with Asset discovery & inventory tracking.

Some Popular Tools We've Work With.

How Much Does It Cost To Outsource IT Help Desk Services?

​

The cost of outsourcing IT help desk services depends on a number of factors, like the nature of support, your IT setup, geographic locations, and the number of users you have.

​

Primarily there are 3 pricing models:

  1. Cost per ticket

  2. Cost per user or endpoint

  3. Fixed monthly fee per engineer

​

It’s worth noting that for a small-sized organization, <75 employees, the former 2 plans are an ideal fit. But for a larger organization, a fixed monthly fee is cost-efficient & simpler to manage. You are also saved from the hassles of unpredictable monthly billing.

​

We work on a simple and flat monthly pricing structure. We charge a Fixed Monthly Fee Per Full-time Engineer. No complex plans, no over-usage fees, no hidden charges, and no surprises!! Your monthly bill is consistent. A fixed monthly fee also helps you better manage your IT budget. Our team works like an extension of your internal IT team.

​

Our outsourced IT help desk pricing is dependent on the following factors:

  1. Service Coverage Hour: 8 hours/day, 12 hours/day, 24 hours/day

  2. Service Coverage Days: Mon-Fri, Mon-Sat, Mon-Sun

  3. Support Channels: Email & Tickets, Email & Tickets + Phone Calls

  4. Nature of Support: Tier 1, Tier 2

​

Our tier-1 support rates range from $1999 to $2499 per engineer per month. This is much cheaper than the cost per ticket or endpoint. We also offer attractive discounts based on your monthly billing.

bottom of page