HELPDESK TECHNICIAL I

Job description

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We are looking for a tech-savvy help desk technician to be responsible for providing technical assistance with computer systems, hardware, and software. As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software.

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To be a successful help desk technician, you should be well-versed in all aspects of computer systems configuration, set up, and maintenance. You should also have excellent interpersonal and communication skills.

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Help Desk Technician Responsibilities:

• Responding to queries on the phone, via email, in person, or through remote access.

• Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.

• Manage Office 365 requests related to Exchange emails, SharePoint sites, Distribution lists etc. Good understanding of email flow, email hygiene, SharePoint permissions is a must. Take corrective actions and notify other staff of unresolved problems.

• Install, manage, backup and restore windows servers in On-premises as well as cloud environments such as Azure.

• Manage User and Computer life cycle in Active Directory, Azure Directory.

• Manage daily operational tasks and service request resolutions, monitoring, and preventative maintenance on servers.

• Serve as an escalation point for complex helpdesk support issues as well as assist the senior administrators and architects.

• Gaining feedback from customers to improve training methods.

• Writing and editing training manuals.

• Running reports and analyzing common complaints and problems.

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Help Desk Technician Requirements:

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• At least two years of hands-on experience with windows desktop management tools such as SCCM, Windows Intune, GPO’s or similar.

• Basic management of DHCP, DNS Servers, switches and routers, printers, WIFI devices, Conference room devices, lab equipment’s and other network devices.

• Basic knowledge of PowerShell cmdlet or script will be preferred. We love automation and would love to provide the opportunity to learn and apply automation.

• Solid understanding of Office 365 configuration, Exchange emails, SharePoint Sites, One Drive etc. and other SaaS applications. Solid understating of managing windows servers, windows 10 workstations, application installs, printer management, patching etc.

• Have used ticketing systems and change control systems in the past. ServiceNow experience preferred.

• A strong working knowledge of computer systems, hardware, and software.

• Good problem-solving, analytical, and team-working skills.

• Excellent communication and interpersonal skills.

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Job Types: Full-time, Part-time

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Salary: $40,000.00 - $60,000.00 per year

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Experience level:

 

• 2 years

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Schedule:

 

• Monday to Friday

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Ability to commute/relocate:

 

• North Houston, TX: Reliably commute or planning to relocate before starting work (Required)

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Experience:

 

• Help desk: 2 years (Preferred)

• Active Directory: 2 years (Required)

• PowerShell: 1 year (Preferred)

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Work Location: One location